We are committed to your total satisfaction. Within the 12-month warranty period, items can be returned for replacement or repair. Simply fill in our online Returned Materials Authorization (“RMA”) Form and we will email you the no hassle instructions.
Refunds are also available on any product(s) purchased on usadapter.com, as long as it is within the first 30 days of ownership. Note that the shipping, insurance and handling charges are non-refundable. Order and RMA Information
(A) Products damaged during shipment or having a mis-match in quantity should be reported within 5 days of receipt. You may do this by emailing us at firstname.lastname@example.org.
(B) Please use our online RMA form for requesting returns or exchanges. Unauthorized and unmarked returns to our warehouse will cause a long delay in processing.
(C) Please have the following information available when submitting an RMA request: the name and the email-address the order was placed under, item number, and the nature of the problem.
(D) Take note of your RMA number, you will need it as a reference to place on your return package and paperwork.
(E) Replacements can be shipped two ways:
1. You can request an advance replacement charged to your paypal account that will ship right away.
2. You can wait for your item to come back before we ship your replacement.
(F) Refunds and credits are available only after the return has been received, tested and verified for authenticity. For your RMA status, please e-mail email@example.com.
(G) It is at the discretion of our service professionals regarding the issuance of refunds. We will either issue a full refund or refund minus stocking fee depending on the reason for a product return (within the first 30-days after purchase).
(H) The manufacturers warranty will be voided if the products are not returned in their original condition or are returned with missing components and/or accessories. RMA Request Form
A Return Merchandise Authorization (RMA) number must be issued by USAdapter.com for any returns. To obtain an RMA number, please submit this completed form.
Purchases made at USAdapter are covered by a 30-day return policy. During the 30 day window, customers can obtain a refund or replacement for any purchases made during the timeframe. After 30 days, products can only be replaced with the same product under warranty.